Safety & Security
We are committed to improving our processes and systems. We believe that the quality of our systems and processes should consistently be the same, no matter where we operate.
SMART (Standard Menzies Audit Reporting Tool) has been designed to set out concisely and clearly the minimum standards at any Menzies station.
Across our global network this will standardise our processes and will:
- Drive operational excellence
- Provide the foundation for consistent delivery of service
- Ensure that we meet Menzies, customer & regulatory expectations
- Provide opportunities for improvement
- Position the business for sustainable success/growth
Innovation
Investment, research and continuous improvement…
AHS is a solution orientated organisation and we work with our airline customers and Airport Authorities to provide innovative and ground-breaking solutions that provide measurable productivity, efficiency gains and improved management control and reporting for the ground handling operations throughout our stations in Africa and the Middle East.
We are also implementing a cost efficient IT solution that will allow us to use airlines’ own check-in systems and to deploy management systems normally only seen in larger airports (CUTE). In addition, we are also looking at new ways to provide Fast-Track facilities for business class passengers.
We are constantly looking at new products to ensure that our operation hits the best level of standards expected at the most prominent international airports in Africa, Europe and the Americas.
People
AHS is proud of its staff, each one of whom is part of our committed, hardworking team and is dedicated to providing the ultimate service to its client airlines.
AHS ensures that all of its employees are fully trained, enthusiastic and are encouraged to achieve their ambitions and goals. Our staff is exceptionally good at problem solving, they are effective decision makers and encouraged to be innovative where appropriate. They have the ability and willingness to learn, to be adaptable, and to communicate effectively with their clients. They all have the ability to work equally well as part of a team, or, when necessary, on their own.
AHS people have a genuine interest in working alongside their colleagues and they are a fundamental part of the overall success and rapid growth of AHS operations in Africa and the Middle East.
Strategy for Growth
AHS has developed a strategy that aims to strengthen the operational productivity of the Group. This strategy has been detailed in a program known as Evolution.
Evolution is a very ambitious program that gives AHS a long term framework for sustainability and a dynamic permanent progression. It adds more value for our clients and employees.
Our most valuable assets are our 1,800 highly skilled employees with their vast energy and know-how. With the spirit of safety, efficiency, initiative, flexibility and continuous training, they represent the real force behind our business and it is for this reason that a significant part of the Evolution program is directed at our staff. The objective is to have our staff at the heart of our group dynamic and promoting our culture of high quality services.
Finance & Insurance
We finance the acquisition of modern ground handling equipment, set internationally recognized professional and efficient operational procedures, and implement a permanent training programme for our staff.
Aviation Handling Services has appropriate aviation insurance coverage (up to 50 million USD in each station) including war risk coverage provided by the most reputable world aviation insurer, WILLIS, and underwritten by the Lloyd’s of London.